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The service paradox

An anonymous reader wonders why, since Bermudians are generally polite and conscious of the needs of others, there are so many complaints about poor service. He asks:

"If there’s one service, public or private, that we’d like to see transformed, what would it be? It could be something atrocious that needs to get into the 20th century. Or it could be something good that has the potential to be world-class. It might just be something simple, just a small improvement that makes it a better experience."

Comments

» IMHO.bm writes "Ok this is ironic..... Sad but true......"


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Additional Comments (57)

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Lets keep in my mind that u people make $60 grand a year as oposed to the almost $700 a week that the service industry makes, not to metion that they have familys to support.

"Lets keep in my mind that u people make $60 grand a year as oposed to the almost $700 a week that the service industry makes, not to metion that they have familys to support."

I guess I must have been absent from my social studies class on the day that they taught us that it was OK to act like a complete prick so long as you were means-tested first.

Sorry, but your income doesn't entitle you to be an asshole.

"Lets keep in my mind that u people make $60 grand a year..."

I wish!

Just 'cuz I'm white don't mean I make a lot.
Believe me, I make WELL under $60 grand a year.

Yeah, Uncle, but you get to go to intersting places, get attacked by the local wildlife and step in really deep piles of exotic pooh. All in exchange for bringing back wonderful art. Doesn't that make it all worth it?

uncle looks unveiled...??

I was never veiled! *grin*

I wasn't complaining. Not at all! I love my life! I love living in Bermuda. I love it so much, I am willing to sacrifice. I know that I won't own a house in the near future. I'm living in a one-bedroom basement apartment, a rather small one that my landlords, bless them, have decided to rent at a reasonable rate.
Do I want a bigger house? Hell yes.
Do I NEED a bigger house? You got THAT right!
Would I be willing to move elsewhere to have that? No bloody way!

Look, I was in the service industy for many years. I was everything from amazing to surly and rude.
I can see both sides.

The difference? When I stopped enjoying my job, I got out. It was tough, sure. I was out of work for 8 months, living off my incredibly understanding wife's salary and a part-time job.
I'm not suggesting this for everyone, but there ARE those in the industry that really should think about changing their occupation. I just wanted to show that it can be done.

Do I want a bigger house? Hell yes.
Do I NEED a bigger house? You got THAT right!

Aside form Uncle Elvis' example (god knows he needs a bigger place), I find the problem is that everyone wants something else, bigger, brighter, better.

My wife & I have decided that we can afford to pay our morgage, and live o.k based on our current salaries, any more and we'd need another job (that would be a 3rd job for each of us). Too many people aren't willing to get that extra job, work longer hours, but still want MORE, and then they complain when it seems like they have no savings, no vacations, etc cause every penny goes on their home. We need to except what we have.

"Nice house you got there...does it have a pool?"
"Yeah there's a pool, it's got a pond out back....the pond be good for you"
-Caddyshack

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